Terms and Conditions

Terms and Conditions

“Turkeyspecialist.com” is owned and run by Parasol Tours, a trademark of Parasol International LLC in Virginia, USA, and Parasol Turizm Temsilcilik, Reklamcılık, Danışmanlık ve Ticaret Şirketi in Turkey with the following contact details:

USA
25200 Lake Shore Square
South Riding, VA 20152
Tel: +1-703-651-2101

TURKEY
Supark Residence, Park Caddesi No: 46 / 2
Yaşamkent 06810 Ankara
Tel: +90-312-441 47 53

Those who book a service through PARASOL TOURS are bound to be with the following as this constitutes full acceptance of these general terms and conditions by both our company and our esteemed clients/guests.

01-Our Tours and Rates
02-The Validity of the Prices
03-Guaranteed Service Policy
04-Minimum Person Requirement / Single Occupancy
05-The Sequence of the Visits
06-Luggage Allowance
07-Exclusions on Our Services
08-Booking Issues
09-Children Policy
10-Smoking Policy
11-Payments
12-Changes
13-Pick Up / Drop-Off Issues
14-Availability Issues
15-Early Check-In/Out Requirements
16-Airport Arrival Issues
17-Missed Connected Flights
18-Air Tickets
19-Hotel Rates
20-Passport and Visas
21-Right to Refuse
22-Lost and Left Items
23-Responsibility
24-Tour Documents
25-Packages/Mails Shipped to Our Company
26-Cancellation Policy
27-Services for the Handicapped People
28-Closures
29-Transfer Pick-Up Issues
30-Complimentary Airport Transfer Services by the Hotels
31-Unused Services
32-Baby Seat Availability
33-The Disputes
34-Accuracy of the Information
35-Copyright

01-Our Tours and Rates:
All of our tours are carried out on PRIVATE basis and the rates are quoted exclusively for the clients who demand them as our site, “turkeyspecialist.com” offers only boutique services to be tailormade for specific services and clients.

02-The Validity of the Prices:
While all care has been taken to ensure that all the quoted prices are correct, circumstances beyond the control of Parasol Tours may necessitate a change in the prices quoted. Parasol Tours reserves the right to adjust the price of any travel arrangements at any time due to the increases in the cost of airfares, tours, exchange rate fluctuations, fuel surcharges, value added tax, etc. However, the quoted prices are guaranteed upon the receipt of full payment. Any further taxes to be imposed by the government further to the release of this Confidential Tariff may also cause the rates to change. When the updated tariff is released the previous versions expire.

All the specific quotes/proposals submitted by our company are valid for 30 days after the release date. Such proposals will be considered void unless converted into a reservation with a 40% deposit payment within this 30-day period.

03-Guaranteed Service Policy:
Our guarantee is given only for the bookings requested until 7 days prior to the commencement of the services though we will still do our best to carry out all the requirements even if they are forwarded to us at the last moment. However, all the last minute booking requests forwarded within the last 7 days prior to the service commencement date need to be confirmed by us.

04-Minimum Person Requirement / Single Occupancy:
Some services may be subject to minimum person requirement. They need to be confirmed by us in advance. However, after the further confirmation if the rest of the participants cancel the trip at a later time and consequently there becomes fewer participants than the guaranteed number, Parasol Tours reserves the right to ask for an additional payment.

05-The Sequence of the Visits:
Though our guides show the utmost care to follow the itineraries in the same sequence there might be alterations in the sequence of the visits to the scheduled sites and no refund can be demanded for that reason unless any sites or museums are missed. On the other hand, some visits can be carried out in rush or skipped (though not a common practice on our itineraries) during the short winter months (December, January and February) at which sun sets early evening.

06- Luggage Allowance:
Every participant on our tours is allowed maximum 2 bags weighing no more than 30 kgs (66 pounds). Extra luggage can be accepted only when there is enough space on our vehicles. However, if there is no sufficient space for the third bag Parasol Tours keeps the right to refuse the extra luggage.

07-Exclusions on Our Services:
Our rates do not include passport and visa charges, travel and medical health insurance (This is recommended to be obtained in the origin country), excess baggage, all items not specifically mentioned as being included, and all items of personal nature such as laundry, telephone and other communication costs, all the beverages also including bottled water, tea and coffee, meals not detailed in the itinerary, and gratuities. Tips to the guides and drivers are customary and are left to the discretion of the guests.

08-Booking Issues:
We will sincerely appreciate if the following details are submitted at the very initial stage of the booking to avoid any further problems:
1- Full names and surname as appear on the passports (Further name changes are not allowed on the air tickets)
2- Whether twin beds or one large bed at the hotel rooms is requested (Further requests may be overlooked by the hotels)
3- Whether smoking or non-smoking rooms are preferred (Further requests may be overlooked by the hotels)

Despite the fact that we will still do our best to accommodate our guests’ further requests about these issues we do not assume responsibility unless these issues are advised at the earliest booking stage. Some hotels may also not offer twin, large (king) bed or non-smoking rooms and this may also be beyond our control.

We are working with only deluxe and boutique category – or best available – hotels. We are unable to book simple hotels.

Please be aware that triple rooms are relatively smaller in many hotels due to the addition of rollaway beds to the double/twin rooms. We assume no responsibility for any inconvenience in this regard.

Physical conditions and service quality can relatively be poorer in some of the northern/eastern/southeastern sectors of the country. Therefore, those to travel to these regions should be prepared for such a situation.

09-Children Policy:
25 % discount is made for children between 03-08 years old while 00-02 years old ones are free on all the tours even if these tours are daily ones. (The discounts apply if the child shares the same room with their parents as the third person on the minimum two day lasting tours. If a twin room is booked for children at the hotels then no child discount is applied).

As for the transfer services, children of 00-02 years old are not taken into account when the number of the participants in a vehicle are taken into consideration.

10-Smoking Policy:
Smoking is strictly prohibited in the tour vehicles. However, frequent stops are made so that smoking breaks may be taken outside the vehicles.

11-Payments:
Further to a 40% deposit to be received at the time of booking, the remainder of the balance should be received in full 60 days prior to the service commencement date through one of the options outlined below.

The payments can be made through the following methods:
1- Wire transfer to one of our account numbers the details of which can be obtained on request (All bank charges and fees need to be debited to the sender).
2- By a credit card through VISA, MasterCard or American Express. You may find the on-line secure payment link where necessary.

12-Changes:
First change on the requested services is free. However, for each additional change made to the original booking, a service fee of $50 per service will be charged. The related change fees incurred by the hotels and airlines will also be additionally charged.

Last minute changes just prior to the service commencement date or at the time of implementation stage cause a lot of problems and extra expenses for us. However, we always do our best to assist to our esteemed clients to comply with their last minute requests. Any extra costs for such requests should be settled right away while any refunds can only be worked out at the conclusion of the services – in 15 days after the completion of the overall services.

13-Pick Up / Drop-Off Issues:
Our services are generally provided between 08.00-19.00 within the day. If further services beyond these limits are required by the clients at the spot, Parasol Tours may ask for extra payment at the spot, unless confirmed and charged at an earlier stage.

14-Availability Issues:
We are asked from time to time whether there is any availability on a certain date at a certain hotel. Unless we make reservation with regards to this request availability can never be guaranteed. When we ask to the hotels about availability and they say the rooms are available this is valid only for that very moment. The rooms can be imminent to any others right away. Therefore, we strongly recommend to ask for reservation to guarantee the room as otherwise the availability at that moment does not guarantee the room even for the requests to be made in the following few hours.

15-Early/Late Check-In/Out Requirements:
The hotels cannot confirm this until the very last moment as this opportunity is possible only in cases when the hotels are not fully booked on the night prior to check in date or the night after the check-out date. Therefore it is not possible for us to confirm this well in advance and should be checked through the hotel at the time of arrival. However, most of the hotels will be helpful on this issue as long as they are convenient while a few of them like Ciragan Hotel, Four Seasons Hotel and some other deluxe hotels will require full payment for the guarantee. For your information, the general check-in and check-out times at the hotels are 14.00 and 11.00/12.00 respectively.

16-Airport Arrival Issues:
Due to the delays emerging from lost luggage problems in the planes or passport problems at the Customs Parasol Tours cannot be held responsible and the guests can be waited up to maximum 120 minutes.

Those who have lost luggage problems sometimes do not get through the Customs and inform our staff promptly about the case by just waiting inside for quite some time. Our staff is not allowed to get inside by the Customs authorities and therefore there is no chance for them to look for our guests. That there is nobody out could make our staff think that our guests were not in the plane as all the other passengers of the same plane were already out. Therefore we kindly ask our guests to go out of the Customs and inform our staff that they are still awaiting inside due to the luggage problem before inquiring the issue as otherwise our staff can leave the terminal after having waited 120 minutes further to the landing time of the plane and no refund is given on such a case.

As our transfer staff is not allowed to the point beyond the Customs our guests are supposed to deal with the luggage handling on their own. Once they proceed to the terminal meeting point they will be assisted properly.

While our team is already waiting at the airport, some guests may have difficulties from time to time in meeting them on arrival to the airports due to the extreme crowd despite their names are written on the boards of the airport systems or on those held by our staff. If the guests take a taxi to their hotel without extensively looking for our staff and calling our office promptly no refund will be given in case our staff is still at the airport. Similarly all the guests who arrive at the airport earlier than the scheduled time are supposed to contact our office as our staff arrives to the airport 15 minutes ago prior to the scheduled landing time of the planes. For the delayed flights our staff can wait up to maximum 120 minutes. For further delays our guests are expected to take a taxi to their hotel without any refund from our side. However, if the delays are advised to us in advance then there is no problem at all as our transfer service will be amended accordingly.

17-Missed Connected Flights:
If the guests miss the connected domestic flights due to the late arrival of the international ones no responsibility is taken and all the extra costs are charged from the guests. Therefore short connection intervals between the international and domestic flights are at the risk of our guests.

18-Air Tickets:
We do not take responsibility for the air tickets that are not issued by Parasol Tours and any reconfirmations or follow-ups should directly be handled by the guests themselves. We can also not be held responsible for the flight changes/cancellations incurred by the airlines.

We always consider the original departure schedule that is advised to us by our contacts. If the final departure details are different than what is given to us and we are not informed in this regard on timely manner we do not take responsibility for any inconvenience that may emerge on the airport transfer services.

19-Hotel Rates:
We give the utmost care to provide our colleagues with the most updated and current hotel rates list. However, on some certain periods like New Year’s Eve, Religious and National Festivals, Conventions, International Competitions, Special Anniversaries, etc. almost all the hotels apply surcharge. Therefore, Parasol Tours keeps the right to revise the quoted hotel rates list at the time of booking. However, once the bookings are confirmed with their specific rates, no further charges are applied.

20-Passport and Visas:
All the participants must have a valid passport for at least three (3) months with the appropriate tourist visa for the destination and/or transit country. It is the responsibility of the passenger to have the necessary documentation in their possession before travelling. Consult the appropriate consulate(s) for information on passport requirements. If the participant is unable to be on the trip or its part due to the absence of the documents required, he/she is obliged to cover any costs involved at his own expense.

21-Right to Refuse:
We reserve the right, upon reasonable grounds, to refuse any passenger any part of the tour services, the right to decline to accept or retain any person as a tour participant, should such person’s health, mental or physical condition (or the person’s general conduct) impede the operation of the tour and/or the rights, welfare or enjoyment of other tour participants. In such cases, our (or our agents’) responsibility, if any, will be limited to the refund of costs for any unused tour services.

22-Lost and Left Items:
Parasol Tours assumes no responsibility for the lost and left items at the time of the tours. However, if anything is returned to us by the hotels or other related parties we can ship these items on to the required addresses. Then, the full shipment fee is charged by us prior to the shipment of the item. For the credit card payments, a convenience fee of 2.5% of the shipment fee is added on to the total charges. We regretfully do not accept payments on the destination.

23-Responsibility:
Parasol Tours regrets, but cannot be responsible for any damage or injury to participants while touring – unless the shortcoming is caused by our company. We assume responsibility only for the services booked through us. Any extra services booked through our contacts or others at the time of the tour are under the sole responsibility of our guests.

24-Tour Documents:
The tour documents including air tickets, voucher, etc. are e-mailed to the clients in 7 days further to the receipt of the full payment.

25- Packages/Mails Shipped to Our Company:
The packages and mails sent to our company from abroad might be subject to Customs processing. We assume no responsibility for any merchandise that is not physically handed to us at our offices and we will nether take any action nor pay any dues for any merchandise sent without our approval.

26-Cancellation Policy:
The notice of cancellations by participants should be given in writing, and all such cancellations will be effective on the date the written notification is received.

In the event of cancellation by a participant sharing same accommodation, the rate charged to the remaining participant will have to be increased to the “Single Occupancy” rate, unless we can arrange for a Shared Accommodation.

Cancellation fees / charges are agreed to be “Liquidated Damages”, and not a penalty.

Deposit towards a tour constitutes full acceptance of these “General Terms & Conditions” and to the Cancellation Policy.

If applicable, refunds can be made only to the bank accounts and credit cards that the services have originally been charged.

The Cancellation Fees, in addition to any applicable Airline Penalties, are as follows:
• If a booking is cancelled more than 30 days prior to the scheduled departure, full payment (less $25 per person cancellation processing fee) shall be refunded upon receipt of the cancellation notice.
• If cancelled 21 to 30 days prior to departure, the cancellation fee shall be 10% of the total cost
• If cancelled 11 to 20 days prior to departure, the cancellation fee shall be 25% of the total cost
• If cancelled 2 to 10 days prior to departure, or thereafter, the cancellation fee shall be 50% of the total cost
• Since tour rates are based on group participation / or minimum person requirements, NO REFUNDS can be made for any services or any part of the program not used, for the cancellations made within the last 48 hours prior to the service commencement date.
• Some hotels may also charge cancellation fee for the bookings cancelled within the last 30-45 days prior to the check-in date. If such a remark is noted on our confirmation sheet this hotel fee will also be charged in full regardless what is standing above.
• If the cancellations are made due to the obligatory reasons like force-majeure situations beyond the control of the participants our company can be flexible on this issue as to charge only the expenses imposed on to us by the third parties or may waive any of the cancellation charges depending on the situation.

27-Services for Handicapped People:
Parasol Tours is a handicapped friendly travel company and carries out specific private services for the handicapped people. However, we do not offer regular/seat-in-coach services as such tours are carried out in a speedy tempo and with limited space availability due to the participation of many other guests.

28-Closures:
The museums and historical sites that are under the control of the Ministry of Culture are closed during the first morning of the public holidays while shopping malls and other stores can be closed during the entire official holiday. The museums like Green Mausoleum in Bursa that are governed by the other institutions rather than the Ministry of Culture and some historical shopping arcades like Covered Bazaar and Egyptian Bazaar are generally closed during the whole public holiday period. Modern shopping malls are generally open except the first day of the religious holidays, though. Below are the official holiday dates that are current for the year 2020.

Please note that we take no responsibility for any kind of inconvenience that may emerge due to the closures.

01 January New Year’s Day
23 April National Independence & Children’s Day
19 May Youth Sports Day
24-26 May Ramadan Feast
15 July Democracy and National Solidarity Day
31 July-03 August Feast of Sacrifice (Feast of Adha)
30 August Victory Day
29 October Republic Day (Anniversary of the declaration of the Turkish Republic)
Beyond these specific closures the routine closure days have been designated at the related itinerary to avoid any potential problem in this respect.

For your information, some of the museums/sites and roads may temporarily be closed for restoration purposes or due to the visit of a dignitary, ceremonies with regard to the National Days, etc. beyond our knowledge and control. Parasol Tours does not assume any responsibility on such a case and accordingly no refunds are made for any missing visits.

29-Transfer Pick-Up Issues:
When we assign the pickup times for the airport transfers we generally reserve ample time between the pick-up and flight take-off times (Approximately 4 hours for the international departures and 2 hours for the domestic departures in the consideration of some unexpected situations like road closures, flat tire, fender bender, etc.). If the pick-up times are moved further by the guests, our company will not assume any responsibility for any missed flights.

30-Complimentary Airport Transfers by the Hotels:
Some hotels may claim to have been providing free transfer services on arrival. However, most of these transfer services are valid with the much higher Rack/Internet rates of the hotels and are not applicable with the reservations required from us as our contract prices are generally lower than those released by the hotels.

31-Unused Services:
Since tour rates are based on group participation NO REFUNDS can be made for any services or any part of the program not used, after the start of the tour.

32-Baby Seat Availability:
Travelling with a baby is a great fun for the families and therefore we, as Parasol Tours, are available to supply you with a baby seat on our services commencing in Istanbul, Ankara and Cappadocia free of charge (this is an extra charge on the rental car services supplied by the rental car companies though). However, there may be extra charges at the other locations. Baby seat request should be made 7 days prior to the service commencement date as otherwise such an extra service cannot be guaranteed.

33-The Disputes:
Should the tour participants have any complaints about any of the tour arrangements, these should be immediately brought to the attention of us, in order to remedy the problem momentarily. Furthermore, any such complaints about our tours must be submitted to us in writing, within 30 days after the completion of the services.

As Parasol Tours we do not handle any visa issues. Visa handling companies should directly be contacted for such cases.

Neither does Parasol Tours accept any liability for lost, stolen or damaged personal property (including money), losses or expenses due to delay or changes in schedules, hotel overbooking or defaults, sickness, epidemics, weather conditions, strikes, war, quarantine, force major, acts of God, or any other causes beyond the direct control of Parasol Tours, nor carriers’ or hotel owners’ liability is governed by applicable laws or international conventions. In such cases all additional expenses have to be covered by the participant. If participant arrives too late at the port of embarkation and the ship has sailed then all consequences and costs that may occur will be borne by the participant.

34-Accuracy of the Information:
The information submitted to Parasol Tours with regards to the names of the guests and age of children should reflect the passport information. We take no responsibility for any inconvenience stemming from the submission of the false information. The airlines may deny boarding if the booking and passport names do not match.

35-Copyright:
All rights of our web page are reserved. Except for the quotation of short passages for the purposes of criticism and review, no part of this site may be reproduced, stored in retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Parasol Tours.